Return Policy

Service Agreements

Our services are provided under contractual agreements tailored to each client's specific needs. Return and refund provisions are governed by the terms outlined in individual service agreements.

• All service agreements include specific termination and refund clauses
• Clients must provide written notice for service cancellation requests
• Refund eligibility depends on the stage of service delivery and contract terms

Refund Policy

Refunds are processed according to the following guidelines:

Processing Timeline

We strive to process all return and refund requests promptly:

• Review Period: All requests are reviewed within 5-7 business days
• Approval Notification: Clients receive written confirmation of approval or denial
• Refund Processing: Approved refunds are processed within 15-30 business days
• Payment Method: Refunds are issued to the original payment method

Non-Refundable Items

The following items and services are generally non-refundable:

• Custom research and analysis already delivered
• Proprietary data and research reports once accessed
• Training sessions and workshops already conducted
• Third-party services or licenses procured on behalf of clients
• Setup fees and implementation costs

How to Request a Return or Refund

To initiate a return or refund request, please follow these steps:

1. Contact our client services team at david@evergreenstat.org
2. Provide your account information and service agreement details
3. Clearly state the reason for your return or refund request
4. Include any supporting documentation or evidence
5. Await confirmation and further instructions from our team

Dispute Resolution

If you are not satisfied with the outcome of your return or refund request, we offer the following dispute resolution process:

• Request escalation to senior management for review
• Participate in mediation if mutually agreed upon
• Pursue arbitration as outlined in your service agreement